Privacy Policy

Your Data at pggame Privacy & Security Confirm

Your personal information is our top priority. Everything about how pggame collects, stores, and protects your data is disclosed here with full transparency.

Last Updated: January 2026 SSL Encrypted In Bengali
256-bit SSL
No Data Sales
Encrypted Storage
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Our Privacy Commitment

Pggame follows four core principles to protect member privacy

Minimal Data Collection

Only the information necessary is collected. We never request unnecessary or excessive data.

Secure Storage

All data is stored on servers protected by AES-256 encryption. Unauthorized access is completely blocked.

No Third Parties

Your personal data is never sold or shared with third parties for marketing purposes.

Your Control

You can request to view, correct, or delete your data at any time.

This Privacy Policy applies to the pggame website and mobile application. By using pggame, you agree to this policy.

1. Introduction

Pggame is one of Bangladesh's most trusted online gaming platforms. We believe your personal data is a valuable asset, and protecting it is our primary responsibility. This Privacy Policy ("Policy") clearly describes how pggame collects your information, the purposes for which it is used, and how it is kept secure.

This policy has been drafted in accordance with applicable laws in Bangladesh and international privacy standards. By creating an account or using pggame's services, you consent to all terms of this policy. If you have any questions, please reach out to our support team — we are always happy to help.

2. What Information We Collect

Pggame collects only the data strictly necessary to deliver its services, maintain security, and meet legal obligations.

Directly Provided Information:

  • Identity-Related: Full name, date of birth, nationality, national ID number.
  • Regarding Communication: Email address, mobile number, current address.
  • Financial Information: Mobile banking number (bKash, Nagad, Rocket), transaction history.
  • Account Information: Username, password (encrypted), security questions.

Automatically Collected Information:

  • Device Information: IP address, device type, operating system, browser version.
  • Usage Data: Login times, gaming history, page visit records, session duration.
  • Location Data: Country and city-level data only (geolocation) — not your precise location.
  • Cookies & Tracking: Session cookies, preference cookies — detailed further below.
Data Type Collection Method Purpose
Name & Identity Registration Form KYC Verification & Account Security
Email & Phone Registration Form Communication & Security Notices
Payment Information Transaction Processing Deposit & Withdrawal Processing
IP Address Automatic Fraud Prevention & Security
Gaming History Platform Logs Dispute Resolution & Auditing

3. How Your Information Is Used

Pggame uses your data only for specific, legitimate purposes. Your information is never used for vague or unauthorized ends.

  • Account Management: To create, verify, maintain your account, and complete the KYC process.
  • Service Delivery: To provide gaming services, process payments, distribute bonuses, and deliver technical support.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Legal Obligations: To comply with regulatory requirements and legal obligations.
  • Contact: To send important updates, security alerts, and account-related information.
  • Analytics & Improvement: To improve service quality and enhance the user experience.
pggame never sells your data to third parties for marketing or advertising purposes. Your information is used solely to provide you with our services.

4. Data Sharing & Disclosure

Pggame may share information with third parties only in strictly limited circumstances and in full compliance with our data policies.

Data may be shared when:

  • Payment Provider: Only the financial details required to process transactions with payment processors such as bKash, Nagad, and Rocket.
  • Identity Verification Service: With licensed third-party verification services for the KYC process.
  • Law Enforcement Agencies: Information required under a valid legal order or government directive.
  • Security Firm: Working with licensed security partners to address cybersecurity threats.
All third-party partners are contractually required to uphold the same privacy standards as pggame. They are not permitted to use your data for their own purposes.

5. Cookies & Tracking Technologies

Various types of cookies are used on the pggame website and app. Cookies are small text files stored on your device that help improve your browsing experience.

  • Essential Cookies: Used to maintain login sessions and ensure site security. Disabling these will prevent the site from functioning properly.
  • Functional Cookies: To remember your preferred language, theme, and settings.
  • Analytics Cookies: Collects site usage statistics to help improve our services.
  • Security Cookies: To detect fraud and prevent multiple account registrations.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit certain features.

6. Data Protection Measures

Pggame follows the highest industry security standards to protect your data. Our multi-layered security system ensures your information stays safe at all times.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • AES-256 Storage: All sensitive data stored in the database is encrypted with AES-256.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Firewall & DDoS Protection: Advanced firewall protection against cyberattacks.
  • Regular Security Audits: Regular penetration testing conducted by third-party security experts.
  • Restricted Access: Only authorized staff can access specific data.
In the event of a data breach, we will notify affected members and the relevant regulatory authorities within 72 hours.

7. Data Retention Duration

Pggame does not store your data indefinitely. A defined retention period is set for each category of information.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal & Regulatory Requirements
Transaction History 7 years Financial Records Law
KYC Documents 5 years after account closure Anti-Money Laundering Laws
Cookie Data 30 days to 1 year By Cookie Type
Log Files 90 days Security Investigation

8. Your Data Rights

Pggame believes you have full rights over your own data. We respect and are committed to upholding the following rights:

  • Right to Access: The right to know what information we hold about you.
  • Right to Rectification: Right to request correction of inaccurate or outdated information.
  • Right to Erasure: Request deletion of your data in certain circumstances (outside of legal retention obligations).
  • Right to Restrict Processing: Request to restrict the use of your data to specific purposes.
  • Data Portability: A request to receive your data in a commonly readable format.
  • Right to Object: Right to object to certain types of data processing.

To exercise these rights, email [email protected] or contact us via live chat. We will respond within 30 days of receiving your request.

9. Protection of Minors' Data

Pggame strictly does not provide services to anyone under 18. We do not knowingly collect or store personal information from minors.

If we discover that a minor is using our services, we will immediately close the account and delete all associated data. Parents or guardians who believe their child may be accessing our platform are encouraged to contact our support team right away.

10. Third-Party Services & Links

The pggame platform integrates certain third-party services, including payment gateways and game software providers. These third-party services have their own privacy policies.

Pggame is not responsible for the privacy practices of these third-party services. However, we only work with partners who maintain high security standards and align with our privacy policy.

11. Changes to the Privacy Policy

Pggame may update this Privacy Policy to reflect changes in law, technology, or business requirements. For any significant changes, we will notify you via your registered email and post a clear notice on the website.

Updated policies take effect on the date of publication. Continued use of the service after any changes constitutes acceptance of the revised policy.

12. Contact

For any privacy-related questions, complaints, or requests, please contact our dedicated Privacy Team:

  • Email: [email protected]
  • Live Chat: Click the chat button in the bottom-right corner of the website.
  • Response Time: Within a maximum of 30 business days

Why pggame's Trusted Privacy Policy

The core features of our data protection that set pggame apart

End-to-End Encryption

Your data is protected with 256-bit SSL encryption at every stage, from transmission to storage. No third party can access this information.

Transparent KYC Process

The identity verification process at pggame is fully transparent. At every step, you are clearly informed what information is being requested and why.

Spam-Free Communication

Pggame sends you only the information you need. We do not send unsolicited advertisements or spam messages.

Secure Data Centers

Your data is stored in internationally certified secure data centers with 24/7 physical and digital security.

Routine Security Reviews

Independent security experts regularly audit our systems. Any vulnerabilities identified are addressed promptly.

Collected With Your Consent

Pggame does not collect any information without your explicit consent. You may withdraw your consent at any time.

About the Privacy Policy General Questions

Privacy questions pggame members ask most frequently

No, pggame never sells your personal data. Your information is used solely to provide services, ensure security, and meet legal obligations. Data is shared with third parties only when strictly necessary and under binding agreements.

To view or request deletion of your data, email [email protected] or contact us via live chat. We will respond within 30 business days of receiving your request. Where legal obligations require us to retain certain data for a specified period, we will inform you accordingly.

pggame stores your mobile banking numbers (bKash, Nagad, Rocket) in encrypted form solely to facilitate payment processing. This information is never stored in plain text and is never shared with third parties.

After account closure, account and KYC data are retained for up to 5 years and transaction history for up to 7 years, in compliance with financial regulations. All data is securely deleted once these retention periods expire.

pggame collects only country- and city-level location data derived from IP addresses, used solely for fraud prevention and enforcing geographic restrictions. Your precise GPS location is never collected.

In the event of a data breach, we will notify affected members at their registered email address within 72 hours. The notification will detail what information was affected, what steps have been taken, and what you should do next.
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